QUESTIONS ABOUT USING THE SERVICE
How do I sign up?
You do not need to sign up! Simply dial 10-10-710 before the long distance number that you are dialing and enjoy the great savings! No setup, no sign-up charges!
If I use another long distance provider, can I use 10-10-710?
Yes! You can use 10-10-710 no matter which long distance provider you have signed up with. As long as you are in our area of service and have local
telephone service with Bell Canada, Telus, Telebec, Vidéotron or Aliant you can use 10-10-710 to save on all of your long distance calling! Try it!
Why isn't 10-10-710 working?
Please make sure that you do not pause after dialing 10-10-710. Also, 10-10-710 is not available from cellular or pay phones.
If you encounter difficulty connecting to a specific destination, please send us a message from the contact page or call customer service at 10-10-710-00
When trying to make a call, I get a weird sound like an alarm, or a siren, and it doesn't work. What does this means?
It normally means that during dialing you may have made a slight pause between the digits. Please make sure you do not hesitate or make any pauses when you dial your numbers. Do not wait for a dial tone after dialing 10-10-710. Dial as you normally would, the same as if you were dialing a very long number.
Can I use your services for sending faxes?
Absolutely. You simply dial 10-10-710 before each call.
When will I be able to use your service in my area?
Currently the 10-10-710 service is available in
| : | to all Bell Canada, Telus and Vidéotron subscribers and some Telebec subscribers | |
| : | to all Bell Canada subscribers | |
| : | to all Aliant subscribers | |
| : | to all Aliant subscribers | |
| : | to all Telus subscribers | |
| : | to most Telus subscribers |
When I am on vacation (example in France) how can I use the 10-10-710 service to call home?
Currently our service can only originate calls from Canada. You can call anywhere in the world but not the opposite.